To all our clients:
During this difficult time, Towson Veterinary Hospital is working hard to ensure both the health of our pets, and the health and safety of our clients, staff and our community. To that end, we have made some significant changes to our protocols.
Effective immediately...
If you have a fever, any signs of COVID-19, or have been sick in the past 14 days, please call to cancel your appointment and stay at home.
When you arrive, please remain in your vehicle and call the front desk to check in at (410) 825-8880. Describe the vehicle you are in and wait there until we are ready to see your pet. We are asking pet owners not to enter the building.
Dogs must be leashed, and cats must be in a carrier. We are requesting, but not requiring that dogs be bathed the day before their appointment.
We will not accept any physical paperwork. Please respond to the email we sent you when you scheduled your appointment. If you did not receive the email within 24 hours of scheduling, please call us. Other documents can be scanned by your phone and emailed to us with the free app Adobe Scan.
All paperwork/records must be received by the hospital prior to your visit.
When we are ready to see your pet, we will be out to get him/her. The doctor will call you after we do our assessment to discuss our findings, get additional information and discuss any recommendations. Please remain on site during the examination.
Once completed, reception will call you to complete payment. During this time, we are asking all our clients to pay with credit cards and not use cash or checks.
Pet owners who refuse to follow these new protocols will be asked to reschedule when the guidelines are no longer in place.
It is our goal to maintain the highest patient care while minimizing risk to our clients and staff. We appreciate your understanding and cooperation.
Sincerely,
The doctors and staff of Towson Veterinary Hospital